1. Return Eligibility

To be eligible for a return, the item must meet the following conditions:

• The product must be unused, in its original packaging, and in the same condition as you received it.
• The return request must be made within 14 days of receiving the product.
• Products marked as “final sale” or “non-returnable” cannot be returned or refunded.

2. How to Initiate a Return

To initiate a return, please follow these steps:

1. Contact our customer support team at support@shoppingstore.in or +91 7800284466 to request a return authorization.
2. Provide your order number, a brief explanation of why you’re returning the item, and any supporting documentation (such as photos, if applicable).
3. Our team will review your request and provide further instructions, including the address to ship the item back.

Please note that you will be responsible for the cost of shipping the item back to us, unless the return is due to an error on our part (e.g., incorrect item shipped or defective product).

3. Refund Process

Once we receive and inspect the returned item, we will notify you via email about the status of your refund. If your return is approved, a refund will be processed, and the credit will be applied to your original payment method within 7-10 business days.

In the case of partial refunds (e.g., if only part of the order is returned), the amount refunded will correspond to the returned items.

4. Non-Refundable Items

Certain items are non-refundable, including:

• Gift cards or vouchers
• Personalized or custom-made items
• Perishable goods (such as food items)

Any product not in its original condition, damaged, or missing parts for reasons not due to our error will also not be eligible for a refund.

5. Late or Missing Refunds

If you haven’t received your refund within the specified timeframe, please check your bank account or contact your credit card provider. There is often some processing time before a refund is posted.

If you’ve done this and still have not received your refund, please contact us at support@shoppingstore.in for further assistance.

6. Exchanges

We only replace items if they are defective or damaged. If you need to exchange an item for the same product, please contact us at support@shoppingstore.in to initiate the exchange process.

7. Return Shipping

You will be responsible for paying your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund if applicable.

For any item that is returned due to an error on our part, we will cover the return shipping cost.

8. Damaged or Defective Items

If you receive a product that is damaged or defective, please notify us immediately within 7 days of receiving the product. We will arrange for a replacement or a full refund at no additional cost to you.

9. Cancellation Policy

If you wish to cancel your order, please contact us within 24 hours of placing the order. Once the order has been processed or shipped, we may not be able to cancel it. In such cases, you may follow the return process after receiving the product.

10. Changes to This Policy

We reserve the right to modify this Refund & Return Policy at any time. Any changes will be posted on this page, and we encourage you to review it periodically. Continued use of our services constitutes your acceptance of any changes to the policy.